FAQ

Should I choose an expansion ladder or a wall-mounted ladder?

Before buying an expansion ladder, make sure that the ceiling in the room is not made of plasterboard. The force of pressure while spreading the set could puncture or destroy the suspended ceiling. The expansion joint kit has many advantages, such as non-invasive assembly, where we do not have to drill in the walls and fast moving the kit to another place.

Is a metal ladder or a wooden one better?

Wooden ladders complement the decor with warmth, often matching Scandinavian interior design. The metal ladders can be multicoloured and easier to unfold with additional accessories – posts, nets, etc.

What ladder is best for me?

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A guide on how to choose the right ladder will be available soon, however, if in doubt, please contact us by e-mail or phone.

Should my ladder have an adjustable bar?

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The height-adjustable bar allows you to adjust it to your height. Many models of gymnastic ladders have this type of bar. However, it should be remembered that it is on a gym bar that gymnastic accessories are most often hung, so that they reach a reasonable height, the bar cannot be mounted too low. It should also be borne in mind that a low-mounted bar will not stop the little one in our house from climbing to the top of the gymnasium ladder. Kids stopper can help us with that.

On which ladders can adults practice?

All our ladders – even those for children – are certified up to 100 kg and tested with twice the load. If you buy a ladder for your child, you can practice on it yourself in your free time! If you are looking for something just for yourself, check out our offer home fitness wall bars.

Is the expander mounting system completely safe?

The expansion joints are factory tested with a load of 230 kg and certified by the German certification body TÜV Nord. They have a CE safety certificate.

Can I mount the ladder by myself?

Installation of gymnastic ladders is very simple. Each set comes with assembly instructions, and we encourage you to watch the instructions VIDEO, after reading them you can start the assembly yourself. You will need the help of a second adult, and a drill – in the case of a wall-mounted ladder.

WHICH DOWELS AND BITS SHOULD BE USED FOR WALL MOUNTING?

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For installation of ladders we recommend using the dowels supplied. Gamma – Plus, Pastel 1, Pastel 2, Workout, Spiral, Indigo Pastel cottages and Module and Kraft sets are not equipped with dowels, they can be purchased there.
A drill bit size 12 should be prepared for installation.

Can gymnastic ladders be installed in public places?

The ladders are certified for private use, which is clearly indicated by the manufacturer. Sometimes public organisations purchase our products, but we are in the process of obtaining full certification for use in public places.

What is the length of the assembly sleeves in the ladders?
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In the NEXT series ladders, the length of the fastening sleeve is 23 cm. The diameter of the post is 40 mm, so the ladder stands out from the wall about 27 cm.

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In Gamma Plus and Gamma Pastel ladders, the length of the fixing sleeve is 12 cm.

What is the delivery time?

Orders are shipped immediately after payment, or on the next day. Depending on the country of delivery, shipments are delivered in 2-5 working days.

CAN I RETURN THE PURCHASED PRODUCTS?

The Buyer has the right to withdraw from the concluded Sales Agreement without giving any reason within 14 days from the date of taking possession of the item by the Buyer. PERFORMATION should be submitted in writing and sent by registered mail to the following address:
MAŁPISZON Alina Daribazaron, ul. Łepkowskiego 8/31, 31-423 Kraków. Please also enclose the original purchase document.

The returned goods should be sent to the address of our warehouse: MALPISZON ALINA DARIBAZARON ul. Wiślana 103, 34-116 Spytkowice

Can I get an invoice for a refund?

We have experience in cooperation with public benefit organizations. Please ask the foundation about the requirements of the invoice, such as the date of payment, the details of the buyer and recipient, or the placement of the code of the charges.

CAN I RETURN THE LADDER AFERT DISMANTLING?

The right to use the goods purchased at a distance is limited to the possibility of getting acquainted with the purchased goods, allowing to determine their character, features and functionality, it is assumed that these are standard activities that a consumer can undertake in a stationary store – as a rule, it is doubtful that when purchasing a “classic” stationary gymnastic ladder, a customer in the store carries out its assembly and disassembly.

READ MORE ABOUT RETURNS AND COMPLAINTS THERE

What size mattress is suitable for my ladder?

The minimum mattress recommended for a basic single ladder is 100×100 cm, but the size of the mattress should be applied to the age of the child. The smaller the child, the larger the area to be secured, as his movements are uncoordinated. The manufacturer’s recommendations are to secure a ladder 1 m sideways from each post, which gives a 250 cm wide mattress – we realize that not everyone can afford to unfold a mattress of such a large size.

Is a protective mattress under a ladder suitable for gymnastics?

The protective mattresses under the ladder are 10 cm thick and are suitable to absorb falls or jumps from the ladder. They’re too soft for gymnastics. There is a possibility of sewing a mattress 5 cm thick, made of higher density polyurethane foam, which is much better suited for gymnastic exercises.

Do the available accessories fit every ladder?

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Children’s ladders are equipped with guides for mounting accessories. At any time you can exchange the accessories received in the set for others from our offer, which you can see there.